FAQ

If you need a pet sitter, you are giving somebody access to your most expensive possession (your home) to take care of one of the things that you love the most in life (your pet).
You want someone you can trust completely.   That’s why I am here for you!
I want you to feel 100% comfortable allowing me to provide quality care to your pets, so any questions you have, ask away!
Here are some frequently asked questions from pet owners such as yourself.

What are the benefits of using a pet sitter?


Your pets can stay in the comfort of their own home where they feel safe and secure. Additionally, pet sitting duties involve notifying you if there is a problem, turning on/off lights, opening/closing blinds… We adhere to your normal routine as much as possible. Your pets will receive personal attention and exercise. You will not have to impose on friends or neighbors. Your pets can stay on their regular diet and routine. If your pets require medication, you can be sure they will never miss a dosage.




What do you charge for dog walking and pet care services?


We provide a high level of personalized dog walking and pet care services tailored to meet your needs.
We are not publishing the price list since every case is different (long turn, many family members, special need pets) and it is something that we will work together, so the price will be determined according to your pet’s needs




How am I billed for dog walking and pet care services?


For Cats Dogs and Love requires payment in advance to any pet sitting service.

You will receive your vacation plan after our Consultation, and we will provide the total payment due along with payment options. Payment is due 2 weeks prior any pet sitting service starts. If you have not paid for your service based on these guidelines we will not perform the service.

For Dog walks you will receive your dog walking plan at the last week of each month. Payment must be made until the 3rd working day of the following month.




Do you charge for the initial consultation?


No, the consultation is free.




Will I receive a refund if I return early or leave later than expected?


No, please understand that I have made time for your visits and may have had to turn others down to make time for your pets. I appreciate your understanding in this matter.




What is your cancellation policy?


For Cats Dogs and Love times are carefully scheduled to accommodate our clients’ needs.

For dog walking It is requested that you give us a 24-hour notice of cancellation prior the scheduled service day. If no cancellation notification is given, the client will be charged for that walk.

For pet sitting services you are required to give us a two weeks notice prior to the first scheduled visit. Any cancellation within 2 weeks prior to the first scheduled visit will be charged 50%

Holiday Visit Cancellations (Christmas /Easter/Summer months):Please understand that holidays are a busy period and we will have to turn down some people and if visits are cancelled in the last few days prior to service, we can’t fill those spots. You are required to give us a two weeks notice prior to the first scheduled visit otherwise you are required to pay in full.




Do you charge a holiday fee?


Yes, we do charge a holiday fee of €10 per visit on the following holidays




What areas do you provide pet care services in?


My primary service area is in a range of 4 km from my base and there is an extra charge of 50 cents per km




What hours do you provide services?


Pet Sitting and dog walking visits are generally between 8:00 am to 8:00 pm.




I am worried about giving someone the keys and access to my home.


I understand your concern. My priority is to keep your pets happy and take care of your house while you are away.I will keep your pets and your home safe. I have a police background check and recommendations can give as requested.




Do I need to give you a key to my house?


If we need to enter your home, you will need to provide us with a key.

Pick up and drop off key days are every Tuesday and Thursday after a set appointment

For locations that are not in the 4km range is an extra charge per kilometre

There is a charge of €5 per set of keys for pick-up/drop-off outside these days

or you can pick-up/drop-off it at the points bellow:

You can find 2 pick-up/drop-off points in the city that have our Secure Key Locker.

The Secure Key Locker is outside the stores and is accessible 24 hours.

Secure Key is safe and uses a 4-digit combination code to ensure robust protection for your keys

1868 La Boite De Chocolat

Corner Lord Byron and Anastasi Sioukri str,

Hawaii Garden Court, Block C,

Tel: 25 878378 - 99204202

Olly and Mummy

Vasileos Constantinou 58A

3076

Tel: 25256065




Why do you request two copies of the house key?


I request two copies of your house key - one for regular use while pet sitting, and one to stay in a secure location as a backup. All keys will be identified in a way that would make it impossible to determine to whom each key belonged.




A last-minute trip has suddenly come up! Can you help me?


We will always try to help you on a short notice, but we cannot guarantee availability if there is very little time before your service begins




What will you do if my pet becomes ill while I am away?


Please fill up the Veterinary form.




Where do you walk my dog(s)?


I walk each client’s dog(s) in the comfort and safety of your own neighborhood. I do not gather dogs from different clients and walk them at the same time




Do you pet sit outdoor cats? My cat is both an indoor and outdoor cat, will you allow my cat to go outside while you are taking care of him/her?


Yes, however, I cannot control what your cat does while outside. If your cat does not come when being called while I am visiting, I am not responsible and will not be held liable if your cat does not return home.




Can you pet sit for my pet that is sometimes aggressive?


During your free initial consultation, if I feel that your pet is too aggressive, I will not take the job. I need to make sure that I will be safe or else I won't be able to keep your pets safe.




Are there a minimum number of visits per day while I’m away on vacation?


For Cats Dogs and Love values the health and safety of your pets over anything else. I recommend no less than 1 daily visit for cats, 2 daily visits for dogs and 3 daily visits for puppies under 6 months. I am sorry but I cannot accept appointments for less than the recommended minimum standard of care.




My friend or neighbor usually takes care of my pets while I’m away.  Can For Cats Dogs and Love fill in on days when they are not available?


I am sorry but I will not accept job shares where a friend or neighbor does some visits and misses others. The health and safety of your pet is my priority. I will not share responsibility with a 3rd party while you are away. There are too many things that can go wrong, such as problems with over-feeding, unlocked doors, lost keys, missed feedings, etc.




What are your policy on pet sitting and dog walking when the weather affects visitations?


As long as the weather does not pose a threat to neither me nor the pet(s) I will certainly stay on schedule to ensure proper care during scheduled visitations. It’s possible that inclement weather (i.e. heavy rain, extreme heat) can potentially delay scheduled arrival times. I will do everything I can to keep your pets safe. When such weather conditions occur please understand that your dog’s walk may greatly be shortened to only allow for a quick potty break. However, I will still stay with your pet(s) for the duration of the scheduled visit inside the safety and comfort of your home.




How will you disciple my pets?


For Cats Dogs and Love believes in positive reinforcement for the pets in our care. I will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., I will inform my client of the incident(s) and together we will work out a solution.




Do you administer medication to pets?


Yes, I will administer medication, pills, drops and/or injections with your vet’s written approval and directions. However, I cannot administer medication to any animal that poses a danger to me.




Do you pick up my dog’s waste when you are walking?


Yes, I do and I use eco-friendly nylon bags.




What happens if I did not leave enough food for my pet(s)?


I will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If I do need to make a special trip to purchase food I will be glad to do so. There will be a €5 trip charge plus the cost of the food.





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