Question 1

What are the benefits of using a pet sitter?

Accepted Answer

Your pets can stay in the comfort of their own home where they feel safe and secure. Additionally, pet sitting duties involve notifying you if there is a problem, turning on/off lights, opening/closing blinds… We adhere to your normal routine as much as possible. Your pets will receive personal attention and exercise. You will not have to impose on friends or neighbors. Your pets can stay on their regular diet and routine. If your pets require medication, you can be sure they will never miss a dosage.

Question 2

What do you charge for dog walking and pet care services?

Accepted Answer

We provide a high level of personalized dog walking and pet care services tailored to meet your needs.
We are not publishing the price list since every case is different (long turn, many family members, special need pets) and it is something that we will work together, so the price will be determined according to your pet’s needs

Question 3

How am I billed for dog walking and pet care services?

Accepted Answer

For Cats Dogs and Love requires payment in advance to any pet sitting service.
You will receive your vacation plan after our Consultation, and we will provide the total payment due along with payment options. Payment is due 2 weeks prior any pet sitting service starts. If you have not paid for your service based on these guidelines we will not perform the service.
For Dog walks you will receive your dog walking plan at the last week of each month. Payment must be made until the 3rd working day of the following month.

Question 4

Do you charge for the initial consultation?

Accepted Answer

No, the consultation is free.

Question 5

Will I receive a refund if I return early or leave later than expected?

Accepted Answer

No, please understand that we have made time for your visits and may have had to turn others down to make time for your pets. We appreciate your understanding in this matter.

Question 6

What is your cancellation policy?

Accepted Answer

For Cats Dogs and Love times are carefully scheduled to accommodate our clients’ needs.
For dog walking It is requested that you give us a 24-hour notice of cancellation prior the scheduled service day. If no cancellation notification is given, the client will be charged for that walk.
For pet sitting services you are required to give us a two weeks notice prior to the first scheduled visit. Any cancellation within 2 weeks prior to the first scheduled visit will be charged 50%
Holiday Visit Cancellations (Christmas /Easter/Summer months):Please understand that holidays are a busy period and we will have to turn down some people and if visits are cancelled in the last few days prior to service, we can’t fill those spots. You are required to give us a two weeks notice prior to the first scheduled visit otherwise you are required to pay in full.

Question 7

Do you charge a holiday fee?

Accepted Answer

Yes, we do charge a holiday fee of €10 per visit on the following holidays(javascript:void(0))

Question 8

What areas do you provide pet care services in?

Accepted Answer

Our primary service area is in a range of 4 km from my base and there is an extra charge of 60 cents per km

Question 9

What hours do you provide services?

Accepted Answer

Petsitting visits are from 7:30 am to 7:30 pm.
Dogwalking visits are from 7:30 am to 5:30 pm.

Question 10

I am worried about giving someone the keys and access to my home.

Accepted Answer

We understand your concern. Our priority is to keep your pets happy and take care of your house while you are away. We will keep your pets and your home safe. We have a police background check and recommendations can give as requested.

Question 11

Do I need to give you a key to my house?

Accepted Answer

Yes . Petsitting is an inhome service and we will need your keys to provide our services .
Find more details here https://bit.ly/3Y6aTmj (https://bit.ly/3Y6aTmj)

Question 12

Why do you request two copies of the house key?

Accepted Answer

We request two copies of your house key - one for regular use while pet sitting, and one to stay in a secure location as a backup. All keys will be identified in a way that would make it impossible to determine to whom each key belonged.

Question 13

A last-minute trip has suddenly come up! Can you help me?

Accepted Answer

We will always try to help you on a short notice, but we cannot guarantee availability if there is very little time before your service begins.
Last minute visit (48 hours before the shedule visit starts) has an extra fee of €20

Question 14

What will you do if my pet becomes ill while I am away?

Accepted Answer

Please fill up the Veterinary form.(undefined)

Question 15

Where do you walk my dog(s)?

Accepted Answer

We walk each client’s dog(s) in the comfort and safety of your own neighborhood. We do not gather dogs from different clients and walk them at the same time

Question 16

Do you pet sit outdoor cats? My cat is both an indoor and outdoor cat, will you allow my cat to go outside while you are taking care of him/her?"

Accepted Answer

Yes, however, we cannot control what your cat does while outside. If your cat does not come when being called while we are visiting, we are not responsible and will not be held liable if your cat does not return home.

Question 17

Can you pet sit for my pet that is sometimes aggressive?

Accepted Answer

During your free initial consultation, if we feel that your pet is too aggressive, we will not take the job. We need to make sure that we will be safe or else we won't be able to keep your pets safe.

Question 18

Are there a minimum number of visits per day while I’m away on vacation?

Accepted Answer

For Cats Dogs and Love values the health and safety of your pets over anything else. We recommend no less than 1 daily visit for cats, 2 daily visits for dogs and 3 daily visits for puppies under 6 months. We are sorry but we cannot accept appointments for less than the recommended minimum standard of care.

Question 19

My friend or neighbor usually takes care of my pets while I’m away.  Can For Cats Dogs and Love fill in on days when they are not available?

Accepted Answer

We are sorry but we will not accept job shares where a friend or neighbor does some visits and misses others. The health and safety of your pet is our priority.  We will not share responsibility with a 3rd party while you are away. There are too many things that can go wrong, such as problems with over-feeding, unlocked doors, lost keys, missed feedings, etc.

Question 20

What are your policy on pet sitting and dog walking when the weather affects visitations?

Accepted Answer

As long as the weather does not pose a threat to neither us nor the pet(s) we will certainly stay on schedule to ensure proper care during scheduled visitations. It’s possible that inclement weather (i.e. heavy rain, extreme heat) can potentially delay scheduled arrival times. We will do everything we can to keep your pets safe. When such weather conditions occur please understand that your dog’s walk may greatly be shortened to only allow for a quick potty break. However, we will still stay with your pet(s) for the duration of the scheduled visit inside the safety and comfort of your home.

Question 21

How will you disciple my pets?

Accepted Answer

For Cats Dogs and Love believes in positive reinforcement for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., We will inform my client of the incident(s) and together we will work out a solution.

Question 22

Do you administer medication to pets?

Accepted Answer

Yes, we will administer medication, pills, drops and/or injections with your vet’s written approval and directions. However, we cannot administer medication to any animal that poses a danger to us.

Question 23

Do you pick up my dog’s waste when you are walking?

Accepted Answer

Yes, we do and we use eco-friendly nylon bags.

Question 24

What happens if I did not leave enough food for my pet(s)?

Accepted Answer

We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a €5 trip charge plus the cost of the food.

FAQ

We want you to feel 100% comfortable allowing us to provide quality care to your pets, so any questions you have, ask away!
Here are some frequently asked questions from pet owners such as yourself.

Dogwalker's Diary

FAQ

Join Us

Policies & Procedures

FAQ

We want you to feel 100% comfortable allowing us to provide quality care to your pets, so any questions you have, ask away! Here are some frequently asked questions from pet owners such as yourself.

Dogwalker's Diary

FAQ

Join Us

Policies & Procedures

We want you to feel 100% comfortable allowing us to provide quality care to your pets, so any questions you have, ask away!
Here are some frequently asked questions from pet owners such as yourself.